Refund Policy

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All refund requests are processed instantly by our AI system. No waiting, no human delays.

Last Updated: 8/20/2025

1. Our Commitment

At DataNestAI, we stand behind the quality of our AI-generated digital products. We want you to be completely satisfied with your purchase. This Refund Policy explains when and how you can request a refund.

2. Digital Product Refunds

14-Day Satisfaction Guarantee

We offer a 14-day money-back guarantee for all digital product purchases, subject to the following conditions:

  • Request must be made within 14 days of purchase
  • You must provide a valid reason for the refund request
  • The product files must not have been fully downloaded more than 3 times
  • No evidence of file sharing or redistribution

Valid reasons for refund:

  • Product doesn't match the description provided
  • Files are corrupted or inaccessible
  • Quality is significantly below advertised standards
  • Technical issues preventing proper use
  • Accidental duplicate purchase

Refunds will NOT be granted for:

  • Change of mind after downloading and using the product
  • Lack of technical skills to use the product
  • Compatibility issues with outdated software
  • Products purchased more than 14 days ago
  • Free products or promotional items
  • Products obtained through fraudulent means

3. Subscription Refunds

Pro and Business Plans

Our subscription plans come with different refund terms:

7-Day Free Trial

All new subscriptions include a 7-day free trial. You can cancel anytime during the trial period without charge.

Monthly Subscriptions

Full refund available if cancellation is requested within 48 hours of the first payment. After 48 hours, no refund will be provided, but you can cancel to avoid future charges.

Partial Refunds

We may offer prorated refunds for technical issues or service disruptions that prevent you from using the service for extended periods.

4. How to Request a Refund

Step 1: Automated Refund Request

Use our AI chat assistant or submit a refund request with the following information:

  • Your order number or subscription ID
  • Email address associated with your account
  • Reason for refund request
  • Supporting evidence if applicable (screenshots, error messages)

Step 2: Instant AI Review

Our AI system instantly reviews your request and processes eligible refunds immediately. No waiting for human review.

Step 3: Automated Processing

Approved refunds are processed automatically and immediately to your original payment method. Funds typically arrive within 3-5 business days.

5. Refund Methods and Timing

Payment Method Refunds

  • Credit/Debit Cards: 3-5 business days
  • PayPal: 1-2 business days
  • Digital Wallets: 1-3 business days
  • Bank Transfer: 5-7 business days

International Refunds

Refunds to international customers may take additional time due to banking processes. Currency conversion rates at the time of refund may differ from the original purchase.

6. Chargebacks and Disputes

Our AI system handles all refund requests instantly and automatically. Chargebacks are unnecessary as our automated system processes all legitimate refund requests immediately without human delays.

Chargeback Policy

  • We will respond to all legitimate chargeback requests
  • Fraudulent chargebacks may result in account suspension
  • We maintain detailed transaction records for dispute resolution

7. Account Credits and Store Credit

In some cases, we may offer account credits or store credit as an alternative to monetary refunds:

  • Credits can be used for future purchases
  • Credits do not expire for 12 months from issue date
  • Credits are non-transferable between accounts
  • Unused credits cannot be converted to cash

8. Exceptional Circumstances

We may make exceptions to this policy in cases of:

  • Extended service outages or technical issues
  • Significant changes to product features or accessibility
  • Legal or regulatory requirements
  • Exceptional customer circumstances (reviewed case-by-case)

9. Preventing Future Issues

Before You Purchase

  • Read product descriptions carefully
  • Check file formats and compatibility requirements
  • Review preview images and samples
  • Understand licensing terms
  • Contact support if you have questions

After Purchase

  • Download files promptly
  • Verify file integrity and completeness
  • Test compatibility with your software
  • Contact support immediately if issues arise

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting. Significant changes will be communicated via email to registered users.

This policy applies to all purchases made after the last updated date shown at the top of this page.

11. Contact Information

For refund requests, questions, or concerns about this policy, please contact us:

Refunds Team: [email protected]

General Support: [email protected]

Phone: [Your Support Number]

Business Hours: Monday-Friday, 9 AM - 6 PM (Your Timezone)

Response Time: Within 24 hours for refund requests

12. Legal Disclaimer

This Refund Policy is part of our Terms of Service. Your statutory rights as a consumer are not affected by this policy. In some jurisdictions, you may have additional rights that cannot be waived by this agreement.

If any provision of this policy is found to be unenforceable, the remaining provisions will continue in full force.